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All GM Dealers are NOT the Same!

I remember when I first purchased my new 2002 Pontiac Montana minivan from Slessor Motors in Newmarket. The first time I had to take it in for service, I parked at side of the building and walked into the service department. The women behind the desk referred me to the service advisor. I went out to speak with him, and he yelled at me! It seems I was supposed to pull the van up to the door, which would open for me to drive in. Welllll, excuuuuuse me! How was I supposed to know that?

The van died in 2007, seven months before my payments were finished. Thanks GM. After replacing the Intake Manifold and two cracked cylinder heads, I dumped that piece of crap as fast as I could, borrowed a friend’s car until my payments on the Montana were finished, and then went shopping for a used car.

I swore I wouldn’t buy another GM product again, but I couldn’t help it – I grew up with GMs and no other type “feels” right. So I bought a 2001 Cadillac Catera. Was it a mistake? Time will tell. Meanwhile, I really do love the car.

Last week, my low coolant light came on. I checked and the coolant level is fine. So I brought it into Colonial Chev Olds in Newmarket for diagnosis and service (even though Slessor Motors is the Cadillac dealer in Newmarket). What a difference! The doors were opened as soon as I pulled up (which never happened at Slessor), nobody yelled at me; they even gave me a shuttle lift to the mall and then came to pick me up after. The sensor needs replacing. The sensor is connected to the overflow reservoir, so the whole thing needs to be replaced. $340 – ouch! No matter. It’s not that important a part, but still worth replacing.

So they have ordered the part in, and here I am, sitting at one of their computers (they call it their internet cafe, but there’s really just one computer), posting on my blog. Sweet! The service advisor (Ryan) is extremely polite, respectful and well, nice.I don’t mind getting my oil changes or other minor work done at a local garage, but let’s face it – nobody knows a car as well as a dealer. They’re specially trained in servicing GM vehicles. Yes, it’s more money, but I think it’s worth it to have something done right. The service manager at my local Canadian Tire came from Golden Mile Chevrolet – which is where my father bought all his cars when they lived in the city, so I trust him to know GMs, but a dealer is the best place to go if you have a car with lots of options/features on it.

Especially when you have a dealer that treats you well!

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Hello Rogers!

I did it! I switched both my husband and myself to Rogers Wireless! We carried our numbers over and WOW am I impressed! Service everywhere… no dropped calls! I’m also impressed that they give their customers 3 months unlimited local calling, so you have time to figure out which plan works best for you.

We did our research, visited a few stores and plans and ultimately ended up ordering over the phone (because I wanted to port our numbers and you can’t do that online) from Amritech. They really had good deals. Getting through to them was a tad difficult – I kept getting an automated response that all their representatives were busy and to leave my name and number for someone to call me back. Their mailbox was full though, so it would tell me to try again later… very, very frustrating. I did eventually get through though and when I mentioned my difficulties reaching them, they were really apologetic and gave me the phones for free (not that they were that much for a 3 year term). The phones also came with free car chargers, leather cases (one of which was broken, no big deal) and hands-free kit (only one for some reason, although we had two phones).

The phones took longer than expected to arrive and I had to call them and ask them NOT to switch over the numbers on the date arranged, because I didn’t have the phones yet and I didn’t want to be without a cell phone for the day. The phones arrived that night, and I called and gave the all clear to port the numbers over.

It took me ages to make the decision to switch, but I have no regrets. so far, this appears to be one of my best decisions.

Now to find another internet provider and get away from sympatico…

Bell Mobility

Do you ever have the feeling that it takes a long time to learn a lesson? Well, I had that feeling today. Almost five years ago, I got cellphones for my husband and me over the phone. It was a 2 for 1 special. I wrote down all the details – such as a 24 month term. After a few months I noticed my invoice said 3 months. I won’t go through all that transpired, but in the end, I had to complain to the CRTC about Bell’s false advertising. A deal is a deal, right?

Anyway, we’ve been unhappy with our phones for the past year and the time has come to update and move to Rogers (CDMA vs GSM). When I called to cancel Bell, they kept offering me more and more, until finally I decided I at least owed it to them to look at their phones. They offered me a cheaper plan, $250 per phone towards a new phone, a 2 year term, and 10% off the top of the plan.

Tonight we went to the Bell World store in Keswick. Turns out they really DON’T have GSM phones – just the Blackberry. The person there looked up my file, and the really was $250 on a 3 year term or $150 on a 2 year term. There was no mention of needing to sign a contract in the earlier conversation. AND, if the phones don’t get a good enough signal, I can return them in 15 days or 15 minutes of use for a refund on the phones, but I’d still be locked into the contract.

But as I write this, I have to ask myself – whose fault is this? My earlier dealings with Bell had shown me their character, but I guess I really wanted to believe they had changed and didn’t stoop to lying and misleading anymore. I was wrong.

I’ve heard that Bell Mobility is the most expensive provider and I don’t mind paying a premium, but it seems Bell has become as sleezy as the competition.

Good riddance – I’ve decided to sign up with Rogers, through Amritech Rogers Wireless. I might even be able to use it, as I’m told it gets a better signal than Bell (kind of like comparing Cable Internet vs. DSL). I’ve even considered changing my internet – I should be getting at least 3X the speed at the price I’m paying Sympatico. Then I need to check and see about getting a digital home phone.

Farewell, Bell!