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Another Day, Another Frustration

Today was a difficult day! It started with me putting in a cancellation order to Bell Sympatico. While each of my computers keeps getting faster and faster, my service with them gets slower and slower. Everytime I said I wanted to cancel, they would tell me my service was 5Mbps with unlimited bandwidth and they’d talk me into trying to fix the problem. Well, today, after almost 2 years, I got an honest person on the phone, who told me my line would only permit 1.1 Mbps. Well I don’t even think it’s that. I even tried to download their internet checkup software. The screen said it would only take 2 mins on a high speed connection, the download manager said it would take 34 minutes. So, I’m paying hi-speed prices for a connection that’s pretty much the same speed as dial up. Stuff downloads at 8kb/s. I actually remember getting higher speeds on dial up.

So anyway, I took the plunge and switched to Rogers Express service – 7 Mbps. I have limits on my bandwith (60 GB) but I usually only download 2-3 GB per month anyway, so I should be okay. It will be nice to have REAL hi-speed – for the same price! I picked up the modem tonight and set it up. Works great! Now I need to connect the router and setup the rest of my network which will involve moving printers, etc. because I’m now looking a cable connection instead of a phone line. And I don’t watch a lot of TV, so cable locations are limited… for now.

So, that was a bad thing that turned good. The rest of the day was not as kind to me. I tried to install the new VPN software from work, which is mandatory for me since I telecommute a few days each week. I installed it on my laptop first and couldn’t get it to work, so then I installed it on a desktop, where it did work. It emphasized how slow my DSL connection was though – working that way was brutal. Well, thank God that’s almost over.

After all the upset, I got a migraine just before my husband got home. We helped a friend with their DSL setup (and yes, I did give them my opinion of Bell DSL) and then went to Newmarket to get the Rogers modem. We stopped at Wendy’s for dinner – the one on Yonge Street just north of Davis Drive (in case anyone wants to know). ALL of the tables were filthy except for the one that rocked as bad as a circus ride. I remembered why I never go to that Wendy’s anymore, but too late. I did get someone there to wash the tables, but geez!! why did I have to ask?? In the end, I couldn’t eat the burger, I was feeling so nauseous. I hate unpleasant days.

Maybe I’m just tired from a late night last night. I’ve started going to a comedy workshop to learn how to be a standup comic. Ha-ha!! Can you see me being funny????

But that’s a post for another day!

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This work by Suzette Leeming is licensed under a Creative Commons Attribution 2.5 Canada License.

Bell Mobility

Do you ever have the feeling that it takes a long time to learn a lesson? Well, I had that feeling today. Almost five years ago, I got cellphones for my husband and me over the phone. It was a 2 for 1 special. I wrote down all the details – such as a 24 month term. After a few months I noticed my invoice said 3 months. I won’t go through all that transpired, but in the end, I had to complain to the CRTC about Bell’s false advertising. A deal is a deal, right?

Anyway, we’ve been unhappy with our phones for the past year and the time has come to update and move to Rogers (CDMA vs GSM). When I called to cancel Bell, they kept offering me more and more, until finally I decided I at least owed it to them to look at their phones. They offered me a cheaper plan, $250 per phone towards a new phone, a 2 year term, and 10% off the top of the plan.

Tonight we went to the Bell World store in Keswick. Turns out they really DON’T have GSM phones – just the Blackberry. The person there looked up my file, and the really was $250 on a 3 year term or $150 on a 2 year term. There was no mention of needing to sign a contract in the earlier conversation. AND, if the phones don’t get a good enough signal, I can return them in 15 days or 15 minutes of use for a refund on the phones, but I’d still be locked into the contract.

But as I write this, I have to ask myself – whose fault is this? My earlier dealings with Bell had shown me their character, but I guess I really wanted to believe they had changed and didn’t stoop to lying and misleading anymore. I was wrong.

I’ve heard that Bell Mobility is the most expensive provider and I don’t mind paying a premium, but it seems Bell has become as sleezy as the competition.

Good riddance – I’ve decided to sign up with Rogers, through Amritech Rogers Wireless. I might even be able to use it, as I’m told it gets a better signal than Bell (kind of like comparing Cable Internet vs. DSL). I’ve even considered changing my internet – I should be getting at least 3X the speed at the price I’m paying Sympatico. Then I need to check and see about getting a digital home phone.

Farewell, Bell!